مدى تطبيق ابعادة جودة الخدمات بمصلحة الضرائب من وجهة نظر المراجعين

"دراسة ميدانية على مصلحة الضرائب ترهونة"

Abstract

The study aims to determine the extent to which the quality dimensions of services provided by the Tarhuna Tax Authority are implemented from the perspective of auditors. This is achieved through the dimensions (tangibility, reliability, responsiveness, empathy, and security). The study relied on analytical statistics to analyze the questionnaire, using percentages and frequencies. The study reached several conclusions, the most important of which were the following:

.1The study results showed that the Tax Authority's management does not implement the quality dimensions (tangibility, reliability, responsiveness, empathy, and security) in the services provided by the Tax Authority.

.2The study results identified the most important reasons and factors that limit the Tax Authority's interest in implementing the quality dimensions of the services it provides, from the perspective of auditors.